All your contacts
Customers, prospects, partners, suppliers: one book, with quick search.
FIRME space
Customer follow-up: every contact, every follow-up, in one place
A forgotten request is a lost customer. The FIRME contact book keeps your customers, prospects and partners in one place, with follow-ups at the right time.
In short
Customer follow-up in the FIRME space is a simple contact book: customers, prospects, partners, suppliers and networking. You note each interaction and the next follow-up. Requests received on your FIRME page arrive there automatically, with reminders in your calendar.
What you can do
Included in theFIRME space (plan.firme.ca), after the free diagnostic.
History of interactions
Calls, emails, meetings: note what was said and what was promised.
Follow-ups at the right time
Choose the date of the next follow-up: it appears in your calendar.
Requests received automatically
A message sent through your FIRME page creates the contact and 3 reminders: reply, follow up, last follow-up.
Why simple follow-up pays off
In many small businesses, requests come in by phone, by email, through Facebook… and some get lost. Replying quickly and following up once or twice is often enough to win the customer.
The FIRME customer book isn’t a complicated CRM: it does the essentials, with no training.
Frequently asked questions
Is it a CRM?
Yes, a simple CRM, designed for small businesses.
Can I import my contacts?
You can add them one by one, and requests received on your page arrive automatically.