Frequently Asked Questions (FAQ)
Everything you need to know about the growth diagnostic, our offers ($0, $47 per month, tailored support), tax deductibility and the confidentiality of your business data.
- No credit card
- 100% confidential data
- Clear answers, no jargon
Most frequently asked questions about FIRME
Discover how our platform helps small business leaders clarify their business strategy, optimize customer acquisition and execute their priorities.
How does the free diagnostic work?
You fill in a short form describing your business’s situation, your competitors and your challenges on the site. You immediately receive a clear diagnostic identifying your #1 growth priority as well as your first concrete actions, at no cost.
How long does the diagnostic take?
The online growth diagnostic takes about ten minutes to complete. The summary results (#1 priority and first recommendations) are generated immediately on your screen.
Is a credit card required to get started?
No credit card required. The initial diagnostic on the website is 100% free, with no commitment on your part.
What’s the difference between the free diagnostic and the $47 per month subscription?
The free diagnostic ($0) immediately gives you your #1 priority and a first high-level action plan on the site. The Subscription ($47 / month) is a complete 90-day roadmap, personally reviewed and adjusted by a marketing expert, delivered in your plan.firme.ca online space: your plan, your calendar, your results tracking and your website on FIRME, with a printable PDF version.
Who reviews the subscription’s action plan?
Every paid plan is reviewed and approved by a human specialist in small business strategy and marketing. This ensures realistic recommendations, suited to your regional market and your capacity to execute.
Does the subscription include an SEO and local visibility analysis?
Yes. The plan includes a simplified audit of your web presence (Google Business Profile, keywords, website) to identify what separates you from your direct competitors.
Can I deduct FIRME fees as business expenses?
Yes. All our services ($47 per month subscription and tailored support) are invoiced officially with applicable sales taxes. They are 100% deductible consulting fees for your small business.
Is the service eligible for grants?
Several small businesses use our diagnostics and action plans as supporting documents to prepare applications for financial assistance or grants. Check with your accountant or your regional business advisor.
Who is the FIRME service for?
FIRME is for owners, managers and freelancers. Our model is especially suited to professional services firms (technology, accounting, law, marketing, recruiting, engineering) and to businesses that want to structure their customer acquisition.
What does tailored monthly support include?
Support is a tailored service in which we help you carry out the established plan in practice. You get monthly follow-up on priorities, strategic adjustments to your marketing/operations and regular reports to ensure your progress.
Can I cancel monthly support at any time?
Absolutely. Monthly support is completely flexible and no long-term commitment. You can end the service with simple notice before the monthly renewal date.
How is the market analysis done?
Our analysis combines market assessment algorithms with a proven, field-tested strategic methodology, designed for the economic reality of small businesses.
Is my business data confidential?
Yes, absolutely. The information you share in your assessment is strictly confidential. It is only used to generate your business diagnostic and will never be sold or shared with third parties. See our Privacy policy.
Why do I need to confirm my email without a password?
FIRME uses secure email access. A unique 6-digit code is sent to you to access your space My account and find your reports. No complex password to remember or risk forgetting.
Ready to clarify your business’s #1 priority?
Get your growth diagnostic for free in about ten minutes.